1.Why we publish
Independent pharmacies rarely have an operations department. Our blog and guides exist to give owners and managers practical, accurate answers on inventory control, expiry management, stocktakes, purchasing and pharmacy software — whether or not they ever use Medishelf.
2.Who writes our content
Articles are published by the Medishelf Editorial Team: the people who design, build and support Medishelf every day, working alongside the pharmacy owners and staff who use it. Topics come from real support conversations, onboarding calls and the questions pharmacies ask before switching software.
Where an article draws on specialist knowledge — for example regulation in a specific country — it is reviewed by someone with direct experience in that area before publication.
3.Our 5-step process
| Step | What happens |
|---|---|
| 1. Topic & brief | We start from a real pharmacy question and define who the article is for and what decision it should help them make. |
| 2. Research | We gather primary sources, product data and practical examples from pharmacy operations. |
| 3. Writing | The draft uses plain language, worked examples and clear steps. Jargon is explained the first time it's used. |
| 4. Fact-check & review | A second team member checks every figure, regulation and claim against its source and flags anything unverifiable for removal. |
| 5. Publish & maintain | Articles show their publish date, are reviewed at least every 12 months, and are updated sooner when rules or the product change. |
4.Sourcing standards
We prioritise sources in this order:
- Regulators and government bodies — e.g. FDA, DEA, MHRA, GPhC, the European Medicines Agency and the TGA.
- Standards and professional bodies — e.g. GS1, pharmacy associations and official industry guidance.
- Peer-reviewed research and established industry reports.
- Aggregated, anonymised data from the Medishelf platform — clearly labelled as our own data.
We don't present opinions as facts, and we avoid citing anonymous forums or content farms as evidence.
5.Use of AI tools
We may use AI tools to help with research, outlining, grammar or summarising long regulatory documents. AI is never the final author: a person on our team writes or rewrites the content, verifies every factual claim against a source, and takes responsibility for what is published.
6.Independence & product mentions
Medishelf is a commercial product, and we're open about that. Our rules:
- Advice comes first. Guides must be useful to a reader who never buys Medishelf.
- When we mention Medishelf, we do so where it is genuinely relevant, and it's obvious that it's our product.
- When we compare approaches or tools, we describe trade-offs honestly, including where a different option may suit you better.
- We don't accept payment for coverage, links or reviews.
- We don't publish sponsored content or undisclosed affiliate links.
7.Updates & corrections
If we find or are told about an error, we correct it promptly. Minor fixes (typos, broken links) are made quietly. Substantive corrections — a wrong figure, a changed regulation, outdated advice — are fixed and the article's date is updated so readers know it has changed.
Not professional advice
8.Feedback
Spotted an error, or have a question you'd like us to cover? Email support@medishelf.co with the article link. Every message is read by the editorial team.