Policies you can actually read.
Every promise we make to your pharmacy — on data, money, security and support — written in plain language and kept in one place.
30 days
Money-back guarantee on your first payment
100%
Of your data exportable, anytime, in CSV or JSON
0
Advertising cookies or data sales — ever
< 1 day
First reply from a human on every plan
Trust & transparency
How we protect your data, write our content and build for everyone.
Security & Data Protection
How pharmacy data is isolated, encrypted, backed up, monitored and disclosed.
Updated
Editorial Policy
How our guides are researched, written, fact-checked, updated and corrected.
Updated
Accessibility Statement
Our WCAG 2.1 AA commitment, known limitations and how to report a barrier.
Updated
Legal policies
The agreements and policies that govern your use of Medishelf.
Privacy Policy
What data we collect, why, who processes it and the rights you have.
Updated
Terms & Conditions
The agreement covering accounts, billing, data ownership and liability.
Updated
Refund Policy
30-day money-back guarantee, annual proration and data export after leaving.
Updated
Cookie Policy
Every cookie and tracking script we use, what it does and how to opt out.
Updated
Acceptable Use Policy
What you can and can't do on Medishelf to keep every pharmacy safe.
Updated
Disclaimer
Not medical, legal or tax advice; how to read case studies and examples.
Updated
Help & support
Answers, response times and how to reach a real person.
Need something we haven't covered?
Security questionnaires, data processing terms or a policy question — our team answers every message personally.